Telecommuter and Remote Office Support – Place IP phones at a remote site and they become fully-functional extensions of the host telephone system. Users can place, monitor, or transfer calls just like they were operating from headquarters. You can also enjoy the benefits of a local phone lines served from the host system. For example, if your headquarters is in New Jersey and you have a remote office in Florida, you can utilize the local phone lines in New Jersey to place outbound calls in the local New Jersey vicinity, thus bypassing toll charges. This type of functionality all happens behind-the-scenes, so the result is seamless communications for your staff, and reduced overhead for you.

• Remote or home-based employees who require seamless access to the office phone system. Some examples are data input employees, call center agents, or work-at-home sale agents.
• “Road warriors,” who can connect to the office phone system and voice mail by using IP Softphone on their laptops from a hotel room or in any wi-fi environment, such as a restaurant or airport.
• Business owners and managers who want the flexibility to work remotely with full access to voice mail, ACD call centers, conferencing, and other features of the office phone system.
• Customer support representatives or employees who regularly take work home with them or whose jobs require that they be accessible outside regular business hours.
• Temporary remote workers — i.e., those who must work from home temporarily because of illness, parental responsibilities, etc.
• Companies that want to reduce expenses by reducing real estate expenses or taking advantage of lower labor costs in an alternate location.
• Companies that want to reduce long-distance charges to and from remote offices (and/or telecommuting employees).